This Privacy Policy outlines how we, Dr. Richard Zoumalan, collect, use, and protect your personal data when you visit our website or interact with us through various channels. Your privacy and the security of your personal data are of utmost importance to us. By using our website or providing us with your personal data, you consent to the practices described in this Privacy Policy.

I. What is Personal Data?

The term “personal data” refers to any information about an identified physical person or a physical person that may be directly or indirectly identified.

II. What Personal Data Do We Collect and When Do We Collect It?

Contact Us:

When you contact us through our website, customer service center, or via social network pages, we collect personal data such as:

Name
Contact information (email and/or phone number)
Date of birth
Any other information you provide to us
Interact with Us on Social Networks:

If you interact with us on our official social network pages or participate in our forums, we collect content you provide, which may include your social media handle or profile.

Use of Our Services:

When you use our website, we collect data through various technologies to enhance your experience, including:

Details of your interactions with our site via Google Analytics, such as page views, session duration, and navigation patterns.
Conversion data through Google Ads and Facebook Pixel, tracking actions such as form submissions and phone number clicks.
Behavior and preference information via Hotjar, including mouse movements and clicks on our site.
IP address and browser type for security purposes via Wordfence Security.

Cookies and Tracking Technologies:

We use cookies and other tracking technologies for site functionality, analytics, and advertising purposes, including:

First-party tracking through cookies to understand website usage and improve user experience.
Third-party tracking via Google Tag Manager, Google Ads, Facebook Pixel, and Bing Ads for analytics, personalized advertising, and conversion tracking.

III. For What Purpose Is Your Personal Data Collected and Used?

To manage and optimize customer experience.

To conduct statistical analyses for sales, marketing, and product manufacturing improvement.

To enhance security and fraud prevention via Wordfence Security.

To manage relationships and for internal administrative purposes.

To better serve you based on your age, gender, and medical issues.

To tailor advertisements and measure their effectiveness through Google Ads, Facebook Pixel, and Bing Ads.

IV. Who Are the Recipients of Your Personal Data?

In addition to the specific situations discussed elsewhere in this Privacy Policy, we share personal data with:

Affiliates: We may share personal data with our corporate affiliates when those entities are processing personal data on our behalf.

Analytics and marketing service providers, such as Google, Facebook, and Microsoft, for processing activities related to site analytics, advertising, and user behavior tracking.

Security service providers, like Wordfence, to protect against unauthorized access and threats.

Other Disclosures with Your Consent: We may share personal data with other third parties with your consent.

Other Disclosures without Your Consent: We may share personal data with third parties in response to legal requests or to establish, exercise, or defend legal claims.

Service Providers: We share personal data with service providers to assist in various aspects of our business operations.

V. How Do We Protect Your Personal Data?

We employ reasonable security measures to protect your personal data from unauthorized access, use, or disclosure.
We implement reasonable security measures, including encryption and access controls, to protect your personal data. We also work with our partners to ensure they employ robust security standards.
However, please note that no method of transmission over the Internet or electronic storage is fully secure.

VI. How Long Do We Retain Your Personal Data?

We typically retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

If you have any questions or concerns about our Privacy Policy or the handling of your personal data, please contact us. We reserve the right to update or modify this Privacy Policy at any time.